International Return Policy        

for any reason you are not completely happy with your purchase, simply return it, we will be happy to offer you an exchange or a refund. Returns must be made within 30 days of you taking delivery of the order. Returned items must be in their original condition, contain all original boxes, warranty cards, and certificate of authenticity. Returns missing any original materials or damaged will go through a return review and may incur restocking fee of up-to 20%. Tempered with or intentionally damaged merchandise will not be refundable. We cannot accept returns after 30 days after the delivery. Customer is responsible for return shipping charges, unless AllureAid has agreed to pay for the return in writing. 

• Returned merchandise which complies with our return policy will be refunded in full.
• It can take up-to business 10 days to receive a refund. Each return will be inspected before refund can be issued.
• Shipping charges are non-refundable.
• International return shipping must be paid by the customer.
• Prescription Lenses are non-refundable.
• Any foreign customs fees are non-refundable. 
• To refund the order - please submit below form with the "PRODUCT RETURN" written in the message. Include the order number and the product you would like to return in the message as well.  

However, if you return an item that you did not purchase from us, you are not eligible for a return or exchange. We will not accept any products that are not ours, and we will not issue any refunds or exchanges for them. We will notify you by email if we receive such an item from you, and we will ask you to arrange for its pickup or disposal. We reserve the right to take legal action against any fraudulent or abusive returns.

30 days money back guarantee.

Please provide your order number in the message.

Thank you.

shipping method

Currently, we ship all packages via USPS, or UPS. Using the date of you invoice as a reference, please allow a 3-7 business days processing period, and an additional 2-3 business days for orders with the prescription lenses. Depending on your location and our inventory situation usually takes another 3-5 days for you purchases to arrive. 

• International orders may incur additional customs fee. Please refer to your country customs policies.
• International orders may incur additional shipping time due to customs processing. Please refer to your country customs policies.

back order

Because of high demand for the brand name glasses, some frames and colors may be on the back order. Sunglasses and glasses usually come off the back order in 2-3 weeks.

frames from Italy

Because of high demand for the brand name glasses, some frames and colors are ordered from Italy, it usually takes 2-3 weeks to receive frames from Italy.

customs

International orders may incur an additional customs fee. Please refer to your country customs policies.