How to start a return, exchange, or cancellation
Email shopping@allureaid.com with your order number. Put one of these in the subject or first line so we can route it quickly:
- PRODUCT RETURN — unused frames you want refunded
- EXCHANGE REQUEST — a different size, color, or model
- CANCEL REQUEST — only if the order has not shipped
You can also use the contact form or call 888-696-5405.
What we can accept
Returns must be made within 30 days of delivery. Items must be unworn and in original condition, with the original box, warranty card, and certificate of authenticity.
Returns missing original materials, or returned damaged, go through review and may incur a restocking fee of up to 20%. Tampered with or intentionally damaged merchandise is not refundable. We cannot accept returns after 30 days.
What is not returnable
- Prescription lenses (they are made to order)
- Original outbound shipping charges
- Foreign customs fees
Who pays to send it back
The customer is responsible for return shipping charges, unless AllureAid has agreed to pay for the return in writing. International return shipping is always paid by the customer.
Refunds
Returned merchandise that complies with this policy is refunded in full for the product price. Each return is inspected before a refund is issued. Please allow up to 10 business days after we receive the package.
AllureAid pays the shipping on exchanges. If AllureAid made a mistake with the order, AllureAid also pays the return shipping.
Exchanges
Exchanges follow the same 30-day and condition rules as returns. Tell us the order number and the frame or color you want instead.
Cancellations
An order can be canceled any time before it ships. After it ships, use the return process.
International returns
International customers follow the same 30-day window. Return freight and any customs charges are not refundable. See also our international return notes.