Refund policy
Returns
Unworn frames can be returned within 30 days of delivery. Items must be in original condition, with the original box, warranty card, and certificate of authenticity.
To start a return, email shopping@allureaid.com with your order number and the words PRODUCT RETURN. You can also use our contact form or call 888-696-5405.
We need a receipt or proof of purchase. Do not send the item back to the manufacturer.
Who pays return shipping
The customer pays return shipping, unless AllureAid agrees otherwise in writing. International return shipping is always paid by the customer.
Original outbound shipping is not refunded. Foreign customs fees are not refundable.
AllureAid pays shipping on exchanges. If AllureAid made a mistake with the order, AllureAid also pays the return shipping.
What we cannot accept
- Returns after 30 days of delivery
- Prescription lenses (made to order)
- Gift cards
- Tampered or intentionally damaged merchandise
Returns missing original materials, or returned damaged, go through review and may incur a restocking fee of up to 20%.
Refunds
Returned merchandise that meets this policy is refunded for the product price. We inspect each return, then email you when it is approved or declined. Approved refunds go back to the original payment method within 10 business days after inspection.
Please use a trackable return service. We cannot guarantee that we received an item we cannot track.
Exchanges
Exchanges follow the same 30-day and condition rules as returns. Email us with EXCHANGE REQUEST, your order number, and the size or color you want instead.
Cancellations
You can cancel any time before the order ships. Email CANCEL REQUEST and your order number. After it ships, use the return process.
Full details: Returns, exchanges, and cancellations.