SPY Neptune Sunglasses

shipping method

Currently, we ship all packages via USPS, or UPS. Using the date of you invoice as a reference, please allow a 3-7 business days processing period, and an additional 2-3 business days for orders with the prescription lenses. Depending on your location and our inventory situation usually takes another 3-5 days for you purchases to arrive. 

COVID-19 update

Due to Covid-19 are experiencing shipping delays between 3-8 days, and your order should ship in 7-15 days Rest assured, we are fulfilling all orders, and your order will be shipped and delivered to you.

back order

Because of high demand for the brand name glasses, some frames and colors may be on the back order. Sunglasses and glasses usually come off the back order in 2-3 weeks.

frames from Italy

Because of high demand for the brand name glasses, some frames and colors are ordered from Italy, it usually takes 2-3 weeks to receive frames from Italy.

customs

International orders may incur an additional customs fee. Please refer to your country customs policies.

returns  International Return Policy          

for any reason you are not completely happy with your purchase, simply return it, we will be happy to offer you an exchange or a refund. Returns must be made within 120 days of you taking delivery of the order. Returned items must be in their original condition, contain all original boxes, warranty cards, and certificate of authenticity. Returns missing any original materials will go through a return review and may incur restocking fee of up-to 20%. We cannot accept returns after 120 days after the delivery. Customer is responsible for  return shipping charges, unless AllureAid has agreed to pay for the return in writing. 

• Returned merchandise which complies with our return policy will be refunded in full.
• Shipping charges are non refundable.
• Prescription Lenses are non refundable.
• To refund the order - please click here with the "PRODUCT RETURN" in the subject line. Include the order number and the product you would like to return

cancellations   

• Order can be canceled at any time before it is shipped.
• To cancel an order - click here  with the "Cancel Request" in the subject line. Include the order number in the email

exchanges      

• Orders can be exchanged within 120 days of receiving the order
• To exchange the order - click here  with the "exchange Request" in the subject line. Include the order number in the email